DINOSAW Machinery enhances industrial machinery service. Regular checks and custom plans cut costs and extend machine life. We're open about prices, giving quotes before and reports after service. Remote help and on-site checks are quick and clear. DINOSAW makes service easy and reliable.
Introduction of DINOSAW Machinery After-Sales Service System
In the field of industrial production, the stable operation of machinery is key to ensuring production efficiency and product quality. However, after-sales service for industrial machinery has long been a pain point in the industry, with common issues such as lack of after-sales support, difficulty in obtaining service, lack of transparency, and poor quality. DINOSAW, as a leading brand in industrial machinery, is committed to innovating its after-sales service model to address these industry challenges and provide customers with a more professional, efficient, and transparent service experience.
Real-Time Maintenance Progress Updates and Customer Experience
DINOSAW understands the importance of keeping our customers informed about the progress of their machinery maintenance. That's why we offer online tracking of work order progress to ensure timely response to every customer need. Our effective customer feedback system achieves ultra-fast after-sales service efficiency, providing feedback within 30 minutes and on-site service within 4 hours.
Reducing Maintenance Costs
To reduce the high maintenance costs caused by insufficient machinery maintenance, DINOSAW has established an independent after-sales service maintenance system. We offer on-site maintenance once a month to ensure product stability and performance. Our professional maintenance team conducts regular system inspections, cleaning, calibration, and other operations to extend the product life and prevent potential failures.
Additionally, we provide comprehensive maintenance training and guidance, establish regular maintenance reminder service plans, and create personalized reminder plans for users based on machine usage and maintenance cycles.
Transparency in Costs
In terms of cost transparency, DINOSAW insists on clearly stating the maintenance costs and potential additional expenses before the service and obtaining customer confirmation before proceeding. After the maintenance, we provide a detailed maintenance report, including the work done, parts used, and corresponding costs, ensuring customers have a clear understanding of every charge.
Service Process
DINOSAW's after-sales service process is designed to provide customers with a comprehensive, professional, and efficient service experience. Here are the detailed steps of our service process:
Submit Requirements:
Customers can quickly access our after-sales service system by scanning the QR code on the equipment and filling out the necessary after-sales/maintenance requirements.
Remote Service:
Our after-sales engineers will immediately communicate with the customer online upon receiving the request, understand the specific issues with the equipment, and provide preliminary troubleshooting advice.
Rapid On-Site Service:
If remote service cannot resolve the issue, the engineer will provide on-site service within 4 hours, carrying the necessary tools and potential replacement parts.
Service Provision:
Upon arrival, the engineer will inspect the equipment, confirm the problem, and perform the necessary repairs or maintenance.
On-Site Acceptance:
After the service is completed, the engineer will invite the customer for on-site acceptance to ensure the equipment is operating normally and meets the customer's requirements.
Confirm Cost Details:
The engineer will confirm the cost details with the customer, providing a detailed bill to ensure a clear understanding of all charges.
Process Visibility:
Customers can track the progress of their work order in real-time through our system, ensuring transparency in our services.
Maintenance Report and Feedback:
After the service, customers will receive a detailed maintenance report. We encourage feedback to help us continuously improve our service quality.
Conclusion
DINOSAW places great importance on customer experience, believing that customer satisfaction is the key measure of our service success. By collecting and analyzing customer feedback, we continuously optimize our service processes and enhance service quality.
DINOSAW's after-sales service is more than just machinery maintenance; it is a commitment to our customers. We continuously improve our service processes to ensure that customers enjoy professional, efficient, and transparent after-sales service. DINOSAW makes the maintenance of industrial machinery simple and reliable.
